Account Manager, Hong KongAbout the Role
 
We are seeking a Technical Account Manager to join a dynamic and growing team. As a Technical Account Manager, you will serve as the primary point of contact for assigned accounts, fostering strong client relationships and driving client success by maximizing their use of a robust suite of trading, portfolio, and risk management solutions.
 
Who Will Thrive in This Role

• Ambitious and driven individuals who excel in delivering exceptional service and ensuring client satisfaction.
• Strong communicators adept at building trust and maintaining respected relationships with clients and internal teams.
• Self-motivators who are comfortable in fast-paced environments, managing multiple priorities and deadlines.

Responsibilities
Client Relationship Management

• Build and maintain strong client relationships, gaining a deep understanding of their business strategies across various asset classes.
• Conduct regular client engagements, including meetings, calls, and updates, to ensure satisfaction and manage expectations.
• Establish connections with key client stakeholders, including trading desks, IT, COOs, and compliance teams.
• Identify upselling opportunities and maximize revenue potential from existing accounts.
• Proactively address risks related to competitive solutions, product gaps, or client restructuring.
• Collaborate with internal teams, providing updates via Salesforce.com and supporting sales campaigns.
• Facilitate client events and networking opportunities.
• Escalate and resolve ongoing support issues as necessary.

Technical Account Management

• Understand client business requirements and translate them into actionable solutions.
• Draft statements of work for complex requirements, engaging professional services teams as needed.
• Provide training and demonstrations of new features to clients and document feedback.
• Liaise with brokers and trading venues to meet client execution needs.
• Deliver quarterly product roadmap updates and maintain records of client interactions.
• Oversee regular platform upgrades, including communication of release notes.
• Manage resolution of recurring support issues and major incidents.
• Maintain detailed documentation of client workflows.

Qualifications

• Bachelor’s degree or equivalent experience.
• Technical expertise in buyside front-office workflows, particularly in Equities, Listed Derivatives, and Fixed Income.
• Hands-on experience with order and execution management systems.
• Comprehensive understanding of financial market products, electronic trading processes, and related regulatory requirements.
• Strong network within the buyside community.
• Excellent written and oral communication skills.
• Proficiency in Salesforce, JIRA, Confluence, and PSA tools.
• Multilingual skills, particularly in English, Cantonese, or Mandarin, are an asset.
• Willingness to occasionally work evenings or weekends to accommodate client needs.
• Leadership capabilities to mentor junior team members.

Benefits

• Vacation and personal leave.
• Annual bonus and salary reviews.
• $1,500 training budget.
• Comprehensive health insurance.
• Life insurance.
• Mandatory Provident Fund coverage.