Seeking a candidate with a strong background in KYC and client onboarding, ideally with with corporate clients and team management experience.

Responsibilities
Head of Customer Onboarding is responsible for ensuring client is successfully on boarded as required per global KYC policy, local KYC requirements, meeting tax, and regulatory norms.  The role requires KYC policy knowledge for local Singapore and global regulations, good knowledge of client onboarding documents. Candidate needs to have strong KYC domain knowledge, ability to check and validate KYC documents, strong maker and checker control mind frame.

• Manage the inflow of request and prioritize KYC Client onboarding and Periodic reviews
• Ensure business and client is provided with the KYC, Tax, and regulatory requirements for all onboarding and periodic review request
• Liaise with clients, business units and representatives to ensure completeness of supporting documents in order to optimize turnaround time for account opening
• Perform individual/entity name screening and client due diligence under AML/KYC rules in order to meet regulatory requirements
• Conduct timely periodic reviews on corporate and institutional clients according to policies and procedures
• Conduct timely review of client AML risk rating based on new regulatory requirements
• Ability to push back on incomplete or missing KYC docs with business and internal stakeholders
• Strong communication skills and ability to liaise with compliance and client outreach teams
• Work as the process owner and ensure end-to-end management of all activities associate
• Ensure adherence to standards, procedures and also identify risk, mitigates and is fully aware of Operational Risk management
• Closely study and ensure handling processes are mapped out during the end-to-end customer journey, with operational processes designed to meet gaps and inefficiencies
• Participate in various forums to review customer journey processes and ensure issues are technically addressed and resolved
• Responsible for design and development of front-to-back business process flow, together with the business units
• Thoroughly understand the business needs and system requirements to define the current and to-be processes and system pain-points, and areas for optimization
• Take lead to plan and execute exchange membership application and new business initiatives

Requirements

• Relevant degree is preferred
• Independent, self-motivated and able to work in a fast pace environment
• Experience and good knowledge on customer boarding and regulatory requirements
• Strong leadership and partnership qualities
• Build customer loyalty and confidence

For more information on the role please reach out to Tim Bloxham at tim.bloxham@trevosepartners.com