THE COMPANY
Scale-up Fintech firm with a global presence providing trading technology to buy and sell side clients. The firm has had incredible success in the last 5 years and is now hiring for the next stage of its growth. 

THE ROLE
Your primary responsibility will be to support client integration efforts in the EMEA/APAC region. Specifically, you’ll work closely with clients to integrate them with the trading platform and prepare them for live trading. As part of our growing company, you’ll play a key role in enhancing existing client processes.

RESPONSIBILITIES

• Guide clients through the entire integration process, including onboarding, account setup, file/API integration, implementation, and testing (covering both pre- and post-trade workflows).
• Collaborate with Sales during pre-sales discussions to explain our technical offerings.
• Provide updates to Business and Product support teams as clients progress through testing and onboarding.
• Contribute to the overall design of our product offering and act as a client advocate within the organization.
• Troubleshoot and resolve technical issues escalated by Client Support teams.
• Coordinate the release of new APIs and enhancements with external clients.
• Test enhancements and new releases, coordinating rollout with Sales, clients, and support teams.
• Collaborate with external software vendors integrated with our systems.

QUALIFICATIONS AND EXPERIENCE
MUST HAVE

• 3+ years of client-facing experience.
• 3+ years of FIX-based messaging experience (ideally other messaging formats like XML or JSON).
• Team-oriented and collaborative mindset.
• Self-starter with the ability to work independently.
• Strong problem-solving skills.
• Excellent written and verbal communication skills for client and business interactions.
• Positive attitude and strong work ethic.
• Right-to-work in UK - no visa sponsorship available. 

NICE TO HAVE

• Some knowledge of post-trade lifecycle management and associated integration patterns.
• Exposure to third-party trading software and connectivity vendors, particularly front and middle office trading systems.