Company Overview:
Well-established Fintech firm looking to scale after recent investment. The firm has a global presence and is market standard in its segment.

Role Overview: 
You will leverage your expertise and experience to lead and develop various critical areas within the organization. Your responsibilities span strategic planning, relationship management, team leadership, and performance optimization. Here are the key aspects of your role:

1. Strategic Execution
2. Client Support and Relationship Building
3. Performance Monitoring and Leadership
4. Commercial Strategy
5. Strategic Decision Making and Compliance
6. Skills, Knowledge & Attributes

Experience:

• Over 10 years in Customer Success and Service Delivery Management, including team leadership or management roles, with at least 5 years in financial services. 
• Customer-Facing Skills: Excellent ability to engage senior client contacts, influence, and proactively address issues.
• Commercial Acumen: Proficient in pitching, negotiating, and closing contracts, including key terms such as SLAs.
• Leadership: Strong mentoring and motivation skills for high-performing teams.
• Communication: Excellent verbal and written communication skills.
• Work Ethic: Persistent, resilient, and efficient problem solver.
• Collaboration: Team player who builds networks and collaborates with peers.
• Strategic Thinking: Ability to translate strategy into successful outcomes.
• Global Experience: Familiarity with diverse teams across the UK, USA, and ideally Asia.
• Results-Driven: Proven track record in fast-paced and innovative environments.