Global Head Client Service, Singapore

Challenge

The role was to sit in Singapore and was complicated by the banks desire to identify someone who had run a comparable function at a bank as well as success leveraging new technologies to create efficiency in the banks service delivery proposition.

Approach

Trevose submitted a shortlist of candidates who had a range of relevant experience, but the preferred option was somebody we had known for many years as a client. He had a strong career in banking before transitioning to a leading FinTech where he built the client services function from the ground up.

Outcome

After much negotiation and advice from Trevose Partners on lifestyle and cost of living in Singapore we managed to close the deal and even secured first class relocation for the family dog.